Technology, Infrastructure & Security Projects
- Transportation Software Replacement — Led full software search and implementation to replace transportation scheduling and tracking system.
- Notification Module Implementation — Directed implementation of a notification add‑on for transportation software vendor.
- EDI Software Implementation — Implemented new EDI billing software for Medicaid batch claims.
- Desktop PC Replacements — Replaced 5 desktops and planned rollout for 20 additional units.
- Milestone Camera System Install — Oversaw vendor installation of 10 interior and exterior security cameras.
- SkyCop Camera System — Managed installation of SkyCop surveillance system for facility parking lot.
- Transit Van Camera Install — Led and supervised a four‑person team installing mobile camera systems in 70 transit vans.
- Driving Simulator Project — Led purchase and installation of a driving training simulator.
- Website Redesign — Designed and managed redesign of employer website to a more user‑friendly platform.
- Software Search (Hospice) — Led software search and evaluation for hospice organization.
- Software Training — Trained end users on hospice software, including successfully training an 80‑year‑old first‑time laptop user.
Operational, Facilities & Office Expansion Projects
- Office Renovations — Led renovation of two office spaces from demolition through redevelopment.
- Opening Additional Office — Located, secured, and prepared new office space for operations.
- Oversized Carport Purchase & Installation — Managed purchase and installation of oversized carport for new office location.
- Workstation Cubicle Installations — Managed vendor installation of new cubicles and coordinated relocation of multiple office spaces.
Training, Workforce Development & Process Improvement
- Ongoing New Hire Training — Led continuous training program for new drivers on technology devices; created streamlined training agenda.
- End‑User Technology Training — Delivered hands‑on training for staff across multiple systems and platforms.
Financial Impact & Cost Optimization
- Cost Savings (Area Agency) — Generated over $500K in savings across multiple sectors over seven years.
- Verizon Service & Bill Consolidation (Jan 2023) — Consolidated Verizon services and billing, saving over $24K annually.